Frequently Asked Questions
HOW ARE PRODUCTS SHIPPED FROM NATURALSTACKS.COM?
Same Day Shipping:
Orders placed before 8 a.m. PT (10 a.m. CT; 11 a.m. ET) on a business day will ship the same day. Orders placed after 8 a.m. PT will ship the following business day. Occasionally, processing times may vary based on peak product availability and special promotions.
United States:
Free Standard Shipping applies only to orders over $70, shipped within the U.S. In addition, we offer multiple competitive shipping options:
|
Service |
Shipping Cost |
Transit Time |
|
Standard Shipping |
Orders over $70: Free! Orders under $70: $5.95 |
Average 1-7 business days |
|
UPS 2nd Day |
Varies based current discounted carrier rates |
2 business days |
|
USPS Priority Mail |
$10.50 |
1-3 business days |
*UPS does not count Saturdays, Sundays, or federal holidays within their delivery time. USPS does count Saturdays for delivery to most areas but does not count Sundays or federal holidays. Estimated days for delivery are also not guaranteed.
PO Box and APO (Military) Addresses:
For all orders shipping to a PO Box or APO address, please choose either Free Shipping or USPS Priority Mail only. UPS does not deliver to PO Boxes nor military addresses. Our fulfillment team will select an alternative shipping method when an address contains a PO Box and UPS shipping services are selected.
When shipping to a military address, use the recipient’s full name and rank and DO NOT include city or country name. Must also include the unit/CMR/PSC number, the APO/FPO/DPO box number, the APO/FPO/DPO designation, the AA/AE/AP region and Zip Code.
International:
|
Service |
Shipping Cost |
Transit Time |
|
CANADA Standard Shipping |
Orders over $70: $9.99 Orders under $70: $14.95 |
Average 2-7 business days |
|
International Express Shipping |
Varies based current discounted carrier rates |
Average 2-10 business days |
*International shipping rates cover shipping only. You are responsible for any import duties, fees, or taxes incurred during delivery.
Orders placed using Canada Standard Shipping will ship via USPS or UPS, using the most economical method. Orders placed using International Express Shipping will ship via UPS. If you prefer your order to be shipped using a specific carrier, please select an alternate from available options.
Please note that delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection. We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with brokers and carriers to try and avoid delays.
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ARE NATURAL STACKS FDA APPROVED?
Dietary supplements are not reviewed and approved by the Food and Drug Administration (FDA). Natural Stacks LLC.'s products are over the counter dietary supplements and do not require FDA approval. However, each supplement is subject to rigorous quality testing and is manufactured and packaged in FDA registered facilities.
IS THERE A MONEY BACK GUARANTEE?
Yes! All orders purchased through NaturalStacks.com are backed by our 30-day 100% money back guarantee from the date of purchase. No shipping costs will be refunded. If in the unlikely event you are not completely satisfied with your purchase, contact support@naturalstacks.com and we will process your eligibility for a refund. Any additional bottles must be returned unopened for a refund (shipping & handling charges are not refundable).
DO YOU ACCEPT BITCOIN?
At this time we are no longer accepting Bitcoin as a payment method. We are big fans of cryptocurrency at Natural Stacks and will look to start accepting Bitcoin, Litecoin and others again in the near future.
WHY DON'T YOU SHIP TO AUSTRALIA OR NEW ZEALAND?
Our Australian distribution is handled by Natural Stacks Australia. All of your favorite Natural Stacks products can be purchased at NaturalStacks.com.au.
