Customer Support Lead (Seattle, WA)

As Support Lead your role is to foster an insanely good customer experience… something like a fusion between Disney World and Amazon.

Here’s what you’d be doing on a daily basis:

• Delivering INSANE technical support through email, phone, live chat and Facebook

• Provide operational support with things like shipments and returns

• Manage and create documentation to make sure our knowledge base is up-to-date

You must be:

• Insanely detail oriented

• Insanely customer centric

• Insanely organized

• Insanely interested in helping people

Great to have:

• 2-5 years experience working in a customer facing role with references (we will call them)

• Interest in things like nutrition, paleo, keto, crossfit, fasting, nootropics, and neuroscience.

This role will require you to develop a deep understanding of our products in a short amount of time.

Responsibilities:

• deliver amazing customer support through email, phone and live chat (like Zappos or Amazon)

• provide operational support with things like shipments, billing, scheduling and more

• complete weekly reports using inventory data, sales metrics, and marketing analytics

• being super creative and thinking of new ways to AMAZE our customers on a daily basis

Who you are:

• excellent verbal and written communication skills

• unlimited energy, aptitude and drive to do incredible work

• experience with Google Apps and other online software

• a dedicated problem solver capable of handling new tasks without much direction

• extremely detail oriented and to test this tell us with your favorite sports team

Bonus traits:

• 1-2 years in an administrative, operations or customer service role

• active interest in business, startups, and health and wellness

To apply please send your resume and cover letter. We’ll get back to you immediately if we think you’re a good fit.

Location: Seattle, WA