Customer Support Lead (Seattle, WA)

As Support Lead your role is to foster an insanely good customer experience… something like a fusion between Disney World and Amazon.

Here’s what you’d be doing on a daily basis:

  • Delivering INSANE technical support through email, phone, live chat and Facebook

  • Provide operational support with things like shipments and returns

  • Manage and create documentation to make sure our knowledge base is up-to-date

You must be:

  • Insanely detail oriented

  • Insanely customer centric

  • Insanely organized

  • Insanely interested in helping people

Great to have:

  • 2-5 years experience working in a customer facing role with references (we will call them)

  • Interest in things like nutrition, paleo, keto, crossfit, fasting, nootropics, and neuroscience.

This role will require you to develop a deep understanding of our products in a short amount of time.

Responsibilities:

  • deliver amazing customer support through email, phone and live chat (like Zappos or Amazon)

  • provide operational support with things like shipments, billing, scheduling and more

  • complete weekly reports using inventory data, sales metrics, and marketing analytics

  • being super creative and thinking of new ways to AMAZE our customers on a daily basis


Who you are:

  • excellent verbal and written communication skills

  • unlimited energy, aptitude and drive to do incredible work

  • experience with Google Apps and other online software

  • a dedicated problem solver capable of handling new tasks without much direction

  • extremely detail oriented and to test this tell us with your favorite sports team


Bonus traits:

  • 1-2 years in an administrative, operations or customer service role

  • active interest in business, startups, and health and wellness


To apply please send your resume and cover letter. We’ll get back to you immediately if we think you’re a good fit.

Location: Seattle, WA 

How to apply:

Send your resume, references and a personal letter to ben@naturalstacks.com 

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