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As Support Lead your role is to foster an insanely good customer experience… something like a fusion between Disney World and Amazon.
Delivering INSANE technical support through email, phone, live chat and Facebook
Provide operational support with things like shipments and returns
Manage and create documentation to make sure our knowledge base is up-to-date
Insanely detail oriented
Insanely customer centric
Insanely interested in helping people
2-5 years experience working in a customer facing role with references (we will call them)
Interest in things like nutrition, paleo, keto, crossfit, fasting, nootropics, and neuroscience.
This role will require you to develop a deep understanding of our products in a short amount of time.
deliver amazing customer support through email, phone and live chat (like Zappos or Amazon)
provide operational support with things like shipments, billing, scheduling and more
complete weekly reports using inventory data, sales metrics, and marketing analytics
being super creative and thinking of new ways to AMAZE our customers on a daily basis
excellent verbal and written communication skills
unlimited energy, aptitude and drive to do incredible work
experience with Google Apps and other online software
a dedicated problem solver capable of handling new tasks without much direction
extremely detail oriented and to test this tell us with your favorite sports team
1-2 years in an administrative, operations or customer service role
active interest in business, startups, and health and wellness
To apply please send your resume and cover letter. We’ll get back to you immediately if we think you’re a good fit.
How to apply:
Start the application process here.